Return Policy

Return Policy

Thank you for shopping with zEtched.com. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

Return Period

  • You have 30 calendar days from the date you received your item to request a return.

Eligibility for Returns

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Custom items can be replaced if they are defective or damaged, but they cannot be returned for a refund.

Return Process

  1. To initiate a return, please contact our customer service team at https://zetched.com/pages/contact.
  2. Once your return is approved, we will provide you with a return shipping address.

Shipping Costs

  • The customer is responsible for the cost of return shipping. This cost will be deducted from the refund amount due.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer's policies.

Non-Returnable Items

  • Custom items (unless defective or damaged)
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error

International Shipping

  • We currently do not ship internationally. Returns are only accepted for orders shipped within the United States.

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